Svanehøj and Hamworthy Pumps opened a joint service centre in Singapore last year. Meet Service Manager Martin Lund Jensen, who has been given a vital role in Svanehøj Group’s venture into service and aftersales.
Martin Lund Jensen didn’t need much time to deliberate on whether to accept when he was offered the job of service manager for Svanehøj and Hamworthy Pumps’ new joint service centre.
At the time, he was working as a senior supervisor at Svanehøj Denmark, where he had been providing customers with fast and flexible assistance for years in critical situations in ports around the world. That’s why, for Martin Lund Jensen, moving to Singapore and taking over day-to-day responsibility for a rapidly growing service business was an obvious step in his career.
“As a senior supervisor, I travelled around the world for years, servicing customers in shipyards and offshore. This has given me a comprehensive understanding of customers’ challenges and needs, which is crucial for us at the service centre to be able to support customers’ business in the best possible way. We do this primarily by making it easier and faster for customers to perform docking and keep the number of repairs to a minimum,” says Martin Lund Jensen.
Time is the key factor
With the establishment of the new service centre, Svanehøj and Hamworthy Pumps can offer fast and flexible service from Singapore, where more than half of the world’s ships dock each year. A large inventory of spare parts has been established at the service centre, where all critical parts for Svanehøj’s gas pumps and booster pumps are stocked.
“When customers choose a service provider, time is the key factor. Therefore, it’s of great importance that in many cases we can service the pumps while the ships are bunkering or performing operations in Singapore,” says Martin Lund Jensen, looking back on a satisfactory first year as service manager at the service centre.
“We have already achieved a lot since we started up. We are filling a gap in the market and continuing to attract new customers as industry players notice that they can have their Svanehøj pumps serviced locally in Singapore,” he says.
Nearly 25 years with Svanehøj
Martin Lund Jensen is 41, and trained as an industrial technician at Svanehøj, which has played an important role in his career:
“I started as an apprentice at the factory in 1996, and I spent time at all the workstations as part of my training. When I finished my apprenticeship, I was offered a job on the testing bench, where I worked for 18 months. However, I wanted more, and so I trained as a ship mechanic and an able ship’s assistant,” he says.
After completing his training at Martec in Frederikshavn, Martin chose to start his own business and opened a workshop doing sales, service and repair of pleasure-craft engines and small commercial vessels. His business soon became very busy, and after a few years, he became a distributor of Volvo Penta and Yanmar marine engines. But he stayed in touch with Svanehøj, as he helped out with small jobs in the workshop and service jobs when they needed his assistance. In the summer of 2012, Martin was once again employed by Svanehøj as a senior supervisor, where he travelled around the world and serviced customers in shipyards and offshore until he was appointed service manager for the service department in Singapore in the summer of 2019.
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