Over 140 of the world’s largest international shipping groups and maritime service providers are based in Singapore. With a 1,000 m2 workshop, Svanehøj strengthens its service department and ensures faster repairs for customers in the busy port area.
The new workshop opened in January 2022 as part of a strategic decision to get closer to customers and offer faster repairs of pumps, compressors, safety valves and level gauges, etc.
“Most of our customers have a permanent base in Singapore and they value having close ties to their service providers. When we know each other personally, the collaboration improves and becomes more effective. Customers trust us, and we have the necessary insight into their business, which means that we can meet their needs,” says Martin Lund Jensen, Service Manager for Svanehøj in Singapore.
With the new larger workshop, Svanehøj can ensure that customers have the best opportunity to have repairs carried out in the world’s second-largest container port. The Singapore workshop is fully equipped, and the employees have all the necessary machines available. With its own climate-controlled repair and test centre, Svanehøj can test all repairs under optimal conditions and cleanness.
The majority of the workshop’s orders are for repairs of safety valves and level gauges, as well as calibrating equipment. However, Martin Lund Jensen expects a broader scope of tasks as more ships dock in Singapore, including repairs to pumps and compressors.
“With the new and larger workshop here in Singapore, we can take on more work as we have increased our capacity. This is positive for us, but also for our customers who need quick repairs,” says Martin.
High level of ambition
With the new workshop comes an increased level of ambition. Today, the majority of orders are made up of repairs and service for LPG vessels, but Svanehøj sees great potential within LNG vessels. Furthermore, a brand-new market is to be explored. In January 2022, Svanehøj acquired Wärtsilä Tank Control Systems, which opens up new possibilities in terms of servicing tank gauging systems and safety relief valves for LNG and LPG tanks on both ships and terminals on land.
“Service and repair tasks on LNG ships will undoubtedly take up more of our capacity in the future. Moreover, we see some opportunities in servicing land-based terminals that we are about to pursue. Our new facilities will be a great advantage in this respect,” says Martin Lund Jensen.
Today, Svanehøj has 15 employees in the workshop in Singapore. But within the next few months, Martin Lund Jensen expects to add another four employees to cope with the increasing amount of work.